Reporter Name: 
Reporter Phone: 
Reporter Dept: 
Reporter Email: 
Affected End User Name:
Affected End User Phone Number:
Affected End User ID:
Affected Dept.:
System:
Error message:
Problem description:


Has troubleshooting been attempted by the End User, Partner Service Desk or any other support team?  If Yes provide a brief description, If No simply state N/A.

When did you last successfully access the application?
Approximately how often do you access this application?
Have you had the password reset or changed recently?
What is the reason for this request? (unlock, unsuspend, forgotten password)

COMMANDS:

List UserID:				TSS LIS(xxxxxxx) DATA(a)
Remove a Suspension:			TSS REM(xxxxxxx) SUS
Password Change with expiration:	TSS REP(xxxxxxx) PASS(canada1,,exp)


RESOLUTION:

I verified that userid matched to the user. Yes
I confirmed end-user telephone number. Yes
I unsuspended the user and issued a temporary password. Yes
The user was then able to log on and change password. Yes

